📜 LUFFYTOPUP – Terms & Policies

Payment & Order Agreement

• Instant Processing: Our automated system delivers top-ups within 1–10 seconds after successful payment.
• Binding Agreement: Completing a payment means you fully accept our terms.
• No Refunds for Success: Once a top-up is successfully completed, refunds are not permitted.
• Pending Orders (>5 Hours): If your order remains pending beyond 5 hours, you qualify for a full refund (automatic or upon request).

Refund Policy

• Eligible Cases:
  • Failed top-ups due to technical errors (case-by-case review).
  • Pending orders exceeding 5 hours.
• Processing Time: Approved refunds are issued within 1–3 business days.
• Non-Refundable:
  • Successful top-ups.
  • Incorrect User ID/Server ID entered by the buyer.

Security & Fraud Prevention

• Strict Monitoring: We actively detect and block fraudulent activities.
• Verification Required: Suspicious transactions may require:
  • Photo ID Proof (e.g., passport, driver's license).
  • Video Confirmation (short selfie video explaining the issue).
• Chargeback Policy: Unauthorized chargebacks after delivery will result in:
  • Account suspension.
  • Report to payment providers.

User Responsibilities

• Double-Check Details: Ensure correct User ID, Server ID, and region before payment.
• Stable Connection: A smooth transaction requires a stable internet connection.
• No Seller Liability: We are not responsible for incorrect user-inputted details.

Customer Support

Our team is available 24/7 to assist you with any issues:

Privacy & Data Protection

• DDoS Protection: Our servers are secured against attacks.
• Military-Grade Encryption: All transactions and data are 100% safe.
• No Data Selling: We never share or sell your personal information.